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Have questions about your order, or a general enquiry?
Ordering
What Are the Shipping Times?
Standard Delivery: Typically takes 7-12 days (varies by country).
Expedited Delivery: Usually 3-7 days.
Please note, the shipping times listed on our website are estimates based on 95% of our orders. If you need the drapes by a specific date, get in touch with us at info@deconovo.com to verify the delivery schedule and place your order well in advance.
What diameter are the eyelet holes in these curtains?
The inner hole diameter of the circular ring is 4cm, and the outer hole diameter is 6cm.
How many holes are there per curtain?
Different curtain widths result in a different number of circular rings. You can contact us and provide the desired curtain style for us to check.
VAT & Import Duties?
All prices for our products are inclusive of taxes.
Order Cancellation Policy
Orders canceled within 24 hours (business day) of payment confirmation will receive a full refund.
Cancellation is not possible once production has started.
Orders cannot be canceled after they have been shipped.
Custom-made items that are already dispatched cannot be canceled.
Do the curtains come with a curtain pole?
No.
How Do I Measure Length for Pleated Drapes?
To measure, start from the ring's eyelet to the floor.
How to Calculate the Weight of Your Panel? (Pleated Style)
The estimated weight of each panel is calculated as follows:
(Width in inches * 0.0254 * Length in inches * 0.0254 * fabric GSM / 1000)
You'll find the fabric GSM details in the product description.
For instance, for a panel measuring 52''W x 84''L inches with a 200gsm liner, the weight per panel is:
52 * 0.0254 * 84 * 0.0254 * 200 / 1000 = 0.56 kg
Does the Order Include Any Installation Hardware?
Only pin hooks are included. Curtain rings and rods must be purchased separately.
How Often Should Curtains Be Cleaned?
It's recommended to clean your curtains every 3 to 6 months for optimal cleanliness and appearance. Regular weekly cleaning is also advised to minimize dust and allergens.
Curtain Maintenance Tips
It's recommended to clean your curtains every 3 to 6 months for optimal cleanliness and appearance. Regular weekly cleaning is also advised to minimize dust and allergens.
Do they block noise from outside?
100% blackout curtains have better soundproofing compared to other curtains.
How Can I Track My Order?
After your order is taken by the delivery service, we'll email you with the details of the carrier and a tracking number. To follow the journey of your package, please visit the carrier's official website. You also have the option to coordinate with the carrier to schedule a delivery time. Track your order here.
If you have any other questions or inquiries, please contact our customer service email at info@deconovo.co.uk.
info@deconovo.co.uk