Deconovo works hard to keep your trust with
Shipping
Returns Step-By-Step
As our products are shipped via Amazon, please do not return them directly to the address listed on our website.
If your goods are damaged, please take a picture together with the order ID and include alongside your email.
Returns Terms & Conditions
To be eligible for a return your item must:
Other refunds, exchanges and delivery issues may face a 15% restocking fee. We strongly recommend you keep your packaging for at least the first 30 days after purchase.
Read our General Terms & Conditions here.
Refund Process
To Cancel
How much do returns cost?
If you return items
If you return
Late or Missing Refunds
If you haven’t received a refund yet,
If you’ve done all of this and you still have not received your refund, please contact us at info@deconovo.co.uk .
Exchanges
We replace items if they are defective or damaged.
Exchanges arrive within 2-5 days after processing.
Applicable Location
This policy applies to all products sold on deconovo.co.uk only.
If you purchased a product outside Deconovo.co.uk and wish to return it, please contact us and we’ll connect you to the relevant departments.