Deconovo works hard to keep your trust with
- a generous return & exchange policy,
- a dedicated customer support team
- a relentless focus on service.
- 100% refunds for any mistakes
- Shipped from our UK warehouse.
- Items arrive in 2 business days.
- No shipping on UK Bank Holidays。
- Contact us using the provided form
- Include name, address, problem & order
- Wait for our return shipping label
- Put product back in its original packaging
- Ship it back to us
As our products are shipped via Amazon, please do not return them directly to the address listed on our website.
If your goods are damaged, please take a picture together with the order ID and include alongside your email.
Returns Terms & Conditions
To be eligible for a return your item must:
- have arrived in the last 30 days
- be unused
- be in salable condition
- be in the original packaging.
- Include receipt or proof of purchase
- For damaged goods, include a picture
Other refunds, exchanges and delivery issues may face a 15% restocking fee. We strongly recommend you keep your packaging for at least the first 30 days after purchase.
Read our General Terms & Conditions here.
- Your return is received and inspected:
- We email you confirmation.
- We email you approval or rejection.
- We process approved refunds.
- Refunds arrive within a few days.
How much do returns cost?
If you return items
- Because they're faulty or because of something we've done wrong? We won't charge you for the return/collection.
- Because you've changed your mind? You'll need to pay the shipping costs.
If you return
- your whole order? We'll give you a full refund, including what you paid for delivery, minus a 15% re-stocking fee.
- some of your order? We'll refund for those items and their delivery, minus a 15% re-stocking fee.
Late or Missing Refunds
If you haven’t received a refund yet,
- Please be patient.
- Check your bank account again.
- Contact your credit card company.
- Wait a day or two for processing.
If you’ve done all of this and you still have not received your refund, please contact us at firstname.lastname@example.org .
We replace items if they are defective or damaged.
Exchanges arrive within 2-5 days after processing.
This policy applies to all products sold on deconovo.co.uk only.
If you purchased a product outside Deconovo.co.uk and wish to return it, please contact us and we’ll connect you to the relevant departments.